January 21 2021

Verification notification emails 

If you are an NRAS investor, you would have received a number of verification notification emails from Haven; Home Safe over the last couple of weeks. These are not scam emails.

The Finance team within Haven; Home Safe are currently implementing a new software called EFTsure as an independent tool to further strengthen internal controls within the organization. This will be an additional control to ensure that we continue to make incentive payments into your correct accounts.

Please do not hesitate to reach out to us anytime should you require further information or clarification with regards to EFTsure or any of the processes.

December 9 2020

Government NRAS Incentive Payment Update

The redirected Federal Payments (RTO certificates) for 2018/19 and 2019/20 NRAS years are being emailed to ex MB investors this week. The State Government will now finalise compliance

activities for 2018/19 and 2019/20 NRAS years. A separate payment and remittance advice will be provided as soon as HHS receives advice of these incentive amounts.

For the existing HHS investors, the Government incentive payment process for 2019/20 NRAS year is now complete.

If you have any questions, please contact us at nrasadmin@hhs.org.au. 

We thank you for your continued patience and co-operation during a very difficult and a challenging year.

Danni Ramalingam

Program Manager – NRAS

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December 3 2020

State Government NRAS Incentive- 2019/20 NRAS Year

Minor technical glitch is now resolved with regards to tranche 1 of State Incentive payments. The remittance advices have now been emailed out to investors. We are currently in the process of working through tranche 2 of State incentive payments which will be paid into investors’ respective bank accounts in the next week or so.

We will also be emailing the remittance advices concurrently.

We thank you for your continued patience and co-operation.

Danni Ramalingam

Program Manager – NRAS

If you have any questions, please contact us at nrasadmin@hhs.org.au.

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December 1 2020

State Government NRAS Incentive- 2019/20 NRAS Year

For those of you who have received the State Incentive Payment into your bank account, we are yet to send out the remittance advices. These will be emailed to you shortly following the resolution of a minor technical glitch.

If you have any questions, please contact us at nrasadmin@hhs.org.au.

We thank you for your continued patience and co-operation.

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November 30 2020

State Government NRAS Incentive

Haven; Home Safe (HHS) is currently in the process of dispatching the State Incentives received so far from the State Government. Please allow 3 business days for the funds to clear the bank account.

HHS will also be sending through the remittance advices today. Please check your junk mail also. Please note that HHS has received only 75% of State Incentives. More is yet to come. As soon as they come through, HHS will pass them on promptly.

If you have any questions, please contact us at nrasadmin@hhs.org.au.

We thank you for your continued patience and co-operation.

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October 30 2020

Commonwealth NRAS Incentive Update

Update – Ex Mckenzie Bond managed properties:

Haven; Home, Safe (‘HHS’) has received and disbursed the partial 2019/20 Commonwealth NRAS incentives for those properties formerly managed by Mckenzie Bond.

The partial Commonwealth NRAS incentive issued relates to the period from the date of transfer to HHS – 30/04/2020 only.

For the NRAS incentives payable for the periods prior to transferring to HHS ie. 2018/19 NRAS year and part of the 2019/20 NRAS year for the period 01/05/2019 – to the date of transfer, the redirection of these incentives remain with the Department of Social Services (‘DSS’). An email was sent by the DSS to all ex Mckenzie Bond clients on the 13/10/2020 with an update on the redirection. If you didn’t receive this email or have any questions regarding the redirection, we strongly advise that you contact the DSS directly (E: nras@dss.gov.au).

Update – All other properties

Haven; Home, Safe (‘HHS’) has disbursed all other 2019/20 Commonwealth NRAS incentive payments.

State Government NRAS Incentive

To date, the State Government has not made payment to HHS. A separate payment and remittance advice will be provided as soon as HHS receives advice of this additional incentive amount.

If you have any questions, please contact us at nrasadmin@hhs.org.au

We thank you for your continued patience and co-operation.

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September 25 2020

Following completion of compliance work for 2019/20 NRAS year, DSS has now commenced making payments in tranches which we are in the process of passing onto our investors. It will not be long before payments are passed onto all of the investors.

We thank you for your patience and co-operation.

The State payments will only follow once DSS completes its payment process.

September 7 2020
2019/20 Incentive Payment Update

Due to the COVID-19 pandemic, the Department of Social Services (DSS) has extended the submission date for the 2019/20 claims to 30/09/2020.

To date, Haven; Home, Safe has submitted 1307 claims, which are currently being reviewed by the DSS.

The timing of incentive payments/RTO Certificates is unknown at this time, however, we will be posting updates here as information comes to hand from the DSS, so please refer back to this page from time to time.

If you have any questions, please feel free to email us at nrasadmin@hhs.org.au.

August 11 2020
2019/20 Incentive Payment Update

Due to the COVID-19 pandemic, the Department of Social Services (DSS) has extended the submission date for the 2019/20 claims to 30/09/2020.

To date, Haven has submitted 1267 claims, which are currently being reviewed by the DSS. The timing of incentive payments/RTO Certificates is unknown at this time, however, we will be posting updates here as information comes to hand from the DSS, so please refer back to this page from time to time.

If you have any questions, please feel free to email us at nrasadmin@hhs.org.au.

May 20 2020
Haven; Home, Safe wins additional 198 NRAS allocations

The Department of Social Services transferred the compliance management allocations of 198 National Rental Affordability Scheme (NRAS) properties to Haven Home Safe on 8 May 2020.

As an NRAS Approved Participant, we are in the top 10 Australia-wide list (Source: DSS’s Quarterly Performance Report, 31 December 2019). Our total allocations constitute 23 per cent of NRAS allocations in Victoria and four per cent Australia-wide.  We do this work to facilitate the availability of more affordable housing.

The transfer of these allocations represents 60 per cent of the now-defunct McKenzie Bond portfolio in Victoria (38 per cent Australia wide).

Since McKenzie Bond collapsed in September last year, we have been building strong relationships with the investors.  We will keep our investors updated via our website regularly on how we progress through the implementation phase in consultation with the DSS.

March 31 2020

In light of COVID-19, Haven; Home, Safe has been working hard to ensure the safety of our staff and clients.

As a result, from 1 April 2020 there will be limited staff presence on site. We will have limited phone access during this time and ask that all enquires be sent to our email address nrasadmin@hhs.org.au.

Please continue to refer to our website for updates.

We appreciate your patience and continued support during these unprecedented times.